Refund Policy

This policy explains how refunds work for Tonicc Pro subscriptions bought on this website or inside our mobile apps.

1. Free trial - the easiest refund is no charge at all

Every plan starts with a 7-day free trial. Cancel any time before the trial ends and you will not be charged. You can cancel in the app (Profile - Subscription) or by writing to hello@tonicc.app.

2. Purchases made on our website

Web purchases are processed by Dodo Payments, our merchant of record. If you are unhappy with a charge, contact us within 14 days of the payment and we will refund it in full - no questions asked.

• Write to hello@tonicc.app from the email address used at checkout, or
• use the link in your Dodo Payments receipt to raise the request directly with Dodo Payments.

Refunds go back to the original payment method, usually within 5-10 business days. Renewal charges are covered by the same 14-day window.

3. Cancelling a subscription

Cancelling stops future charges; your access continues until the end of the period you have already paid for. We do not prorate partial periods outside the 14-day window.

4. App Store and Google Play purchases

Subscriptions bought inside the iOS or Android app are billed by Apple or Google and follow their refund processes: Apple refund request or Google Play refunds. We cannot issue those refunds directly, but write to us and we will help you through it.

5. Contact

Questions about this policy: hello@tonicc.app.